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STORE POLICY/ TERMS AND SERVICE/ PRIVACY POLICY

CUSTOMER CARE

Thank you for choosing DRAGONVIO LLC. for your hot sauce and spice needs! We are a small batch company, and take pride in our unique and flavorful products. Please allow two to three weeks for delivery as we handcraft every order with care.

We Respect Your Privacy

Dragonvio respects the privacy of our customers and web site visitors. When you shop with us, we want you to know we always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We do this because it is our goal to serve you efficiently without exposing you to risks concerning unauthorized access to order transaction information.

On-Line Policy

We collect information on-line when you request a catalog or place orders so that we can efficiently fill your catalog request, ship your orders and provide you with e-mail order confirmation pertaining to your orders. The information we collect may also be used by us to contact you for marketing purposes. We do not, however, share your on-line order information or telephone number with other organizations for commercial purposes. If you supply us with your telephone number on-line, you will only receive telephone contact from us regarding orders you have already placed with our company.

E-Mail Policy

If you do not wish to receive e-mail from us in the future, please let us know by sending an e-mail to us at the above address, calling us at the above telephone number or writing us at the above address and telling us that you prefer not to receive e-mail from our company.

Postal Policy

If you supply us with your postal address on-line, you may receive periodic mailings from us with information on new products or special purchase opportunities. If you do not wish to receive such mailings, please let us know by sending an e-mail to dragonviohotsauce@gmail.com. We will be pleased to respect your wishes.

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Shipping & Production Disclaimer

At Dragonvio, we take pride in crafting our hot sauces from scratch, one small batch at a time. Each bottle is meticulously made by hand—no machines, just passion. Our founder, Jason “STRiNG” Atwood, personally oversees every step, from fermenting fresh ingredients to pouring, hand-washing, and labeling each bottle with custom artwork.

Due to the handmade nature of our sauces and a recent surge in popularity, we are experiencing longer processing times. Please allow 2 to 3 weeks for your order to be made and shipped. We are working tirelessly to keep up with demand while maintaining the high-quality standards that make Dragonvio special.

Before requesting a refund, please know that your order is in progress and being crafted with care. We appreciate your patience and support as we continue to bring you the best in small-batch gourmet hot sauce.

For any questions or concerns, feel free to reach out at support@dragonvio.com.

Thank you for being part of the Dragonvio family!

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texas fire wheel challenge disclaimer.

By clicking yes and purchasing the Texas Fire wheel Challenge the participant certify that I am over the age of 18 and that by purchasing  I understand that I will be eating a fried puffed wheat chip that are treated with the hottest ingredients and other seasonings & spices with an extreme degree of heat that include but are not limited to: . Hot peppers & hot pepper extracts . Mustard seeds & mustard seed extracts . Proprietary powders and sauces I acknowledge that there could be a risk of personal injury, illness & possible loss of life, and risk of damage to or loss of personal property which may result from participating in this challenge. I confirm that I do not have a medical condition that could jeopardise my health or wellbeing during or after the challenge. I agree that I am taking on the challenge at my own risk and hereby certify that Dragonvio LLC, its employees or affiliates will not be held responsible or liable for any injuries, damage or loss of earnings caused during or after the challenge. I also agree that all final decisions regarding disqualification shall be subject to the sole and complete discretion of Dragonvio LLC. I certify that clicking yes and purchasing indicates my understanding and assumption of the risks and my voluntary participation in the challenge. 

Texas Fire wheel Disclamer
WHOLESALE INQUIRIES

Please feel free to contact us directly about all wholesale options. Call us at 254-569-1897

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

  • What is Dragonvio?
    What is Dragonvio? Dragonvio LLC is a small-batch sauce company offering a wide selection of unique and flavorful products that range from mild to wild. We always prioritize flavor before heat.
  • What makes Dragonvio special?
    What makes Dragonvio special? Rooted in our Louisiana Creole heritage, our recipes have been passed down through generations. Every bottle is crafted by hand, ensuring an authentic and high-quality experience.
  • How spicy are your sauces?
    Our sauces range from mild to extreme heat, catering to all spice preferences.
  • Where can I buy Dragonvio sauces?
    Our products are available at Dragonvio.com and at select farmers' markets and festivals. Follow us on social media for event updates!
  • Why does shipping take 2-3 weeks?
    Each batch is handmade from scratch by one person, without machines. Due to high demand, we ask for patience as we carefully craft and prepare every order.
  • Where is Dragonvio made?
    Dragonvio is veteran-owned and proudly made in Texas, using fresh, locally sourced ingredients.
  • What’s your catchphrase?
    Keep it spicy! 🌶🔥
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